A new dentist, a new nurse and our COVID measures remain in place
1st August, 2021
Welcome Nina and Gemma
We're really excited to introduce our two new team members - Nina and Gemma.
Nina is originally from Denmark where she enjoyed providing family dentistry in a lovely part of the countryside. She moved to London with her British fiancé and after a couple of years there, they have decided to trade the sprawling metropolis for beautiful Bristol. We were very taken by Nina within minutes of meeting her at the practice as she shares the same ethics as the rest of us, loves family dentistry, is very caring and we just know our patients are going to love her.
Nina was initially attracted to us and our practice very much on what you all said on our website’s Testimonials Page, so thank you for sending in your wonderful comments and for recommending us to family and friends. Please keep up the amazing work you're doing in spreading the word about us. Nina will be starting in September and will be helping to reduce the long waiting list for new patients wishing to join the practice.
We are delighted that we have found the right dentist for our practice so quickly, but as luck would have it, we’ve also found a fantastic nurse to work with Nina. Gemma is a local Bristolian, and some of you may already have met her as she started with us last week. She impressed us both at interview and in the practice and she’ll be helping Nina provide the warm and friendly care you know to expect from us.
I'm sure you will all give them both a warm welcome to the Hallows team.
Our COVID measures remain in place
Throughout the pandemic we have strived to make Hallows Dental Practice as safe as possible for all our staff and patients. We will continue to do so going forward.
Although restrictions were lifted on 19th July, nothing will change at the practice - patients will still need to wear a face covering and socially distance, the staff will continue to wear PPE and our reception screen will remain. The number of patients allowed into the waiting area will also continue to be restricted. We do understand that this can be frustrating but we know that many of our patients are vulnerable so we feel it necessary to take these small precautions to protect us all.
COVID has not gone away, and the delta variant is far more infectious than previous variants. We have come so far in managing the impact of COVID whilst continuing to offer the full range of dental treatments safely. We are sure you understand the need to keep the surgery as safe as possible for all staff and patients. One positive case of COVID within the surgery could stop our entire workforce for 10 days, and I'm sure you will agree, maintaining restrictions is a small price to pay so that we may continue with a full range of dental services and remain open.
29th April, 2021
Trouble getting kids to brush their teeth?"
While some kids are more than happy to get on with brushing their teeth morning and night, some need that extra encouragement to get it done. We were given a fantastic suggestion by one of our patients that makes the whole thing a lot of fun - the Breaktime Kids timers on YouTube. There are loads of 2 minute toothbrush timers to chose from, featuring characters from popular shows such as Peppa Pig, Frozen, Minions, Moana, Paw Patrol and PJ Masks. They upload new videos regularly so your kids will never get bored. Try them out and let us know how you get on.
With some of the COVID restrictions soon to be easing, many of you may be heading into the outdoors with your families. During our most recent medical emergencies training session with Clive from First Response, he recommended a free service and app called what3words to help give your precise location should you require help.
Every 3 metre square of the world has been given a unique combination of three words which you can search for on their website or app. For example, the 3 word address we use at the practice is works.quick.task. Most emergency services use this address and the app will provide your address without a mobile signal.
This is not only useful for emergencies but many other situations such as meeting up with someone in a large open area, locating buildings or the entrance where the postcode doesn't pinpoint it accurately enough, or sharing the location of your favourite outdoor spot.
If you’re given a what3words location, you can open it in the app, then tap ‘Navigate’ and select ‘Google Maps’ to open the exact location in Google Maps and get directions.
We are open during this Lockdown!
5th January, 2021
With the new national lockdown being announced from Tuesday 5th January, we are able to confirm that dental services can continue and so our practice will remain open. However the closure of schools and other restrictions mean that childcare options are no longer available which will affect our staffing on some days. We apologise that some appointments may have to be rearranged due to this, and with the lockdown likely to remain in place until at least late February, there will be disruption over the next couple of months.
We fully understand that some people may wish to or have to cancel their appointment, so please ring us on 0117 990 2215 if this is the case. We will also be able to see those with dental emergencies, so please do call us if you have a problem. There's more information in Kay's recent newsletter.
We continue to maintain social distancing and we have detailed on our Corona Virus page the information you need to know about making appointments and attending the practice during these strange times. Our surgeries are all operated safely, for your benefit and ours. We use Dentairs constantly filtering the air, ventilation throughout your appointment, laser particle counters measuring airborne particles, and after each appointment, we evacuate the air from the surgeries with industrial strength extractors.
We are back open and getting back to some sense of normality
8th September, 2020
It really is great to be back working and caring for you all. In July we cleared our diaries so that we could see everyone needing urgent care and advice, and subsequently, we have been treating those of you whose treatment had been interupted by the pandemic. We are now busy getting everyone who was cancelled back into our diaries and it's slowly starting to feel a little more normal. We are still though having to space out our appointments, and therefore we cannot see as many patients in a day as we used to. So please bear with us as we contact those of you who had appointments cancelled during the pandemic. We are working as quickly as we can to get you all back into our diaries. We have to continue to maintain social distancing and we have detailed on our Corona Virus page the information you need to know about making appointments and attending the practice during these strange times.
We are getting ready to open on Monday 6th July.
29th June, 2020
Thank you everyone for all your patience during this pandemic. We are now preparing to open next week, to start assessing patients with problems, and to start treating those needing emergency and urgent care. We are currently at COVID level 3 and there are restrictions on what we are able to provide for patients, including routine exams and hygiene treatments. As well, we have to maintain social distancing and enhanced PPE within the practice and therefore you will see many changes when you attend your appointments. Please see the Corona Virus page on our website for further information.
The practice is closed, but we're still answering the phones.
14th June, 2020
Paul Brind Has joined the practice.
12th September, 2019
With Anthony joining us last July, we have continued to grow at such a pace that we are now expanding our team. We are delighted to welcome Paul Brind to our practice, who joined us today. We’ve known Paul for over 15 years, having worked with him most of that time in Longwell Green where some of you will know him from. We know Paul to be a trusted and ethical colleague, who is passionate about helping others and making a difference.
Paul was born and raised in Cardiff, and studied Dentistry in his home city in 1993. Qualifying in 1998, Paul worked initially in general practice, then moved to gain some experience in Maxillofacial Surgery and Orthodontics for a couple of years in the Midlands, before moving to Bristol in 2002. After 9 years working with us in Longwell Green, Paul fulfilled a dream by moving to Tanzania to work as Clinical Director for the dental charity Bridge2Aid, helping to bring basic, pain relieving emergency dental care to hundreds of rural communities in East Africa. Since his return to the UK in 2014 he’s been working in general practice in Cirencester, with a special interest in Oral Surgery.
Outside of work Paul loves the outdoors (skiing, hiking, running) and has worked as a ski instructor in Switzerland and Austria. He is inspired by his faith, family and music, and is a devoted dad to four growing children.
We are so thrilled to be reunited with Paul. We never dreamed that the opportunity would arise for us to be working with Anthony and Paul again. Our happiest years at Longwell Green were when all four of us were together, as we all had the same ethics, caring attitude, humour and friendship. It's a very special occasion for us to be reunited again.
And of course, Kay has produced another wonderful newsletter for you to enjoy!
One year celebrations and an amazing CQC report!
21st November, 2018
A couple of months ago we celebrated our one year anniversary, and we were delighted that so many of you could come in and enjoy the 300+ miniature cupcakes we had on offer. A huge thanks as well to our friends at Sticky Fingers Bakehaus in Hanham, who also made us a fantastic tooth shaped cake. There's a picture in Kay's October newsletter.
On 6th September we had a comprehensive inspection by the CQC, the Care Quality Commission to ensure the services we provide meet all their fundamental standards. They inspected the surgeries, poured through our paperwork, checked our systems and sterilisation processes, interviewed our staff and patients, and at the end of the day they went away very impressed. We are thrilled with the report they compiled after their visit. There will be a copy available to view in our waiting area, and it can also be downloaded from the CQC website here.
In other news, the practice continues to grow, and in February Anthony will be adding another day to help us accommodate the new patients to the practice. We strongly recommend that you make an appointment to see him and be added to his list if you would like to join the practice, as we envisage him filling fast. If you would like to book in to see him as either a Denplan or a Private patient, do call our receptionists on 0117 990 2215 or e-mail them at firstname.lastname@example.org and they will be delighted to register you with him and make an appointment.
Finally, Kay has just released her latest newsletter for you to enjoy!
Anthony Glover is joining our practice!
1st May, 2018
We are absolutely thrilled that Anthony Glover is joining our practice. We all worked together for 13 or so years at Longwell Green Dental Surgery. Anthony is currently at Charlton Park Dental Surgery in Keynsham where he treated James last year! He will be transferring to us towards the end of July. If you would like to book in to see him at our practice as either a Denplan or a Private patient, do call our receptionists on 0117 990 2215 or e-mail them at email@example.com and they will be delighted to register you with us and make an appointment.
In the meantime Kay has been busy with her newsletters again. Read the latest newsletter now.
Spring has arrived and we're starting to think about surgery no. 3!
15th April, 2018
We are very keen to have another dentist in the practice this year. We have been overwhelmed with the number of previous and new patients registering at the practice, and we continue to grow at a rate beyond our expectations. At some point, we are not going to be able to see new patients as our lists fill. It therefore makes sense for us to look at developing the next surgery upstairs and starting the process of finding a dentist with similar ethics and skills, who we feel would look after patients exactly as we would. This will also help us personally by freeing up some time in the day for our admin time, which at the moment is something we do in our evenings and weekends. This and more in Kay's April newsletter.
On the 18th March, we celebrated our 6 month anniversary
15th April, 2018
It's an amazing feeling, and actually quite an emotional one, to be seeing our first 6 monthly appointments from previous and new patients alike. We've had a fantastic first time since opening, rekindling old friendships and making new ones. The practice continues to grow from strength to strength, and even though the weather proved interesting with two bouts of snow, we were open, fully staffed and seeing new patients. Not bad at all!
Kay continues to be busy with her newsletters. The March newsletter is now available to read.
Over 250 testimonials, and an upcoming wedding
26th February, 2018
The practice continues to grow, attracting former and new patients at a healthy rate. Thank you everyone for spreading the word. :) We are trying to see new patients as quickly as we can but do bear with is if you're having to wait a few weeks.
Thank you to everyone who answered our call for more online reviews. We now have 12 on Google and 24 on Facebook, including one with some great before and after photos! Everyone has given us top marks, and they also get added to this website which now has over 250 testimonials!
We are thrilled to announce that one of our team is getting married later this year! Our receptionist Kim will marry fiancé Paul in October in the Forest of Dean and we couldn't be happier for them. Congratulations both, we can't wait to see you tie the knot!
Kay continues to be busy with her newsletters. The February newsletter is now available to read.
We're filling fast ... and more news in our latest newsletter
28th January, 2018
Normally January can be a quieter period for dental practices. We were expecting to see things settling down therefore but that's far from being the case for us. On one day in the first week, we signed up 17 patients!
Kay has been busy with her newsletters. If you've missed them here's the January newsletter, which has a photo of a painting of the practice one of our talented patient's gifted to us last week.
I'll also share the link to the December newsletter as it contains a heartwarming story about the bench at the front of our practice.
We are registering patients!
4th September, 2017
We are excited to announce that we have started registering patients and are in the process of contacting those of you on the mailing list, to make appointments and assist with Denplan transfers.
Initially we will start with those of you on the mailing list who’ve provided your phone numbers and requested we contact you. We will be opening our doors to patients on Monday 18th September. If we are unlucky and our CQC registration is delayed, the practice will still be open from the 18th for administrative duties.
Details on how to register are in our latest newsletter.
Now whilst the transfer process may look complicated, the bottom line is this: if you want to be registered with us from the 1st October, you must:
- a) Cancel your Denplan by Friday 8th September.
- b) Notify us, so that we can send you some paperwork to complete and return to us by the 26th of September.
- c) That's it! There's no transfer fee and we will do the rest with Denplan.
We look forward to seeing you very soon!
30th August, 2017
We had a lovely visit by the Care Quality Commission today, and we are now waiting for them to approve our registration, so that we can open our doors to you all. They have suggested that a realistic date for this from their perspective would be Monday 18th September. Information on how to join our practice and Denplan arrangements will be shared with you very soon. (But for once, we're having an early night!)
CQC are visiting
28th August, 2017
You will notice that the website is evolving as we get closer to our proposed opening date. "When is that" I hear you ask? We are aiming to open on Monday 11th September. Before we can do so, we need to be registered with the Care Quality Commission and they are visiting the practice this week. We still have some work to do in the practice (mainly painting and stocking the surgeries) as well as some staff training. If all that goes well, we will be in a position to notify you of the registration process very shortly. In the meantime, if you haven't registered on our mailing list, and if you want us to phone you to arrange an appointment when we are able to, then please do add or update your details accordingly.
Just a few weeks to go now
6th August, 2017
We have been incredibly busy, working 7 days a week and very long hours. A great deal has changed at the practice. We have a superb team of builders and associated trades who are now onsite 7 days a week to, so that we can stay on schedule for opening the practice in the first week of September. The practice has been completely redesigned and rebuilt from the inside, and everything except the outside walls and roof trusses is new. And we really do mean, everything! We aren't just creating a brand new business ... we're also creating a brand new building. This has become a kind of Grand Designs project for us!
Our lovely staff are now all appointed and they join us at the practice on the 14th to commence their training. Later this month, the Care Quality Commission (CQC) will be visiting who have the responsibility of checking that the practice and its staff meet their requirements. We're very much looking forward to showing them and all of you what we've achieved!
So, when can you register and make an appointment? Well, we have to wait for the sign off from the CQC, so sometime towards the end of August. But in the meantime, those of you who've registered on our mailing list, we're inviting you to update your details and add your phone number, so that our receptionists can call you when we're able to book you in. There's a link in the latest newsletter Kay's sent out. Alternatively, if you haven't subscribed to our mailing list yet, you can do so from the "Join our mailing list" section of this website. Any problems, feel free to contact us and we can add your phone number to your mailing list details. We are very much looking forward to seeing you all again, and if you're new to us, meeting you for the first time!
A massive response to our job adverts
14th June, 2017
We have had an incredible response for our previously advertised positions. Thank you all for sharing the adverts and Facebook posts, and to everyone who's applied. In less than a month we have had over 400 enquiries and 220+ CVs/application forms received. We have made the decision to stop advertising and no longer accept any further applications. We are currently intervewing candidates and we would expect to be in a position to select our team shortly.
Second Newsletter, and the Logo
16th May, 2017
Did you receive out second newsletter? No? Then that means you're not subscribed to our mailing list. Do subscribe! That will be the best way to stay informed of our progress and you will hear first when we are in a position to register you as a patient. We are being inundated with requests for appointments and so we strongly advise that you sign up to the mailing list. In case you missed our newsletters, here they are, our: first and second newsletters.
We are very excited to reveal our new logo! It was designed by James and incorporates Kay's love of cherry blossom and her favourite colour maroony purple in the main text. In designing the logo we were very keen not to have anything dentally related in the graphic. It's quite common for dental practices to use a tooth inspired logo but it's not something we were keen on. We wanted to keep our logo friendly and have some meaning to us. We hope you like it as much as we do.
Wanted: dental receptionists and nurses!
16th May, 2017
We are now starting to recruit staff and are looking for receptionists and qualified dental nurses to help us get off to a flying start and make this a practice we will all be proud of. Full-time and part-time roles are available with excellent rates of pay. More information is on our Vacancies page.
The Dentistry Show
14th May, 2017
We spent two exhausting days evaluating equipment and talking to the various engineers and reps at the Dentistry Show this weekend. It's quite a mammoth task kitting out a dental practice and with equipment costs for our practice approaching £200k, we need to ensure we're spending our money (more accurately, the bank's!) wisely. It's quite enjoyable watching a sales rep's eyes widen when your answer to their question: "What do you need" is "Everything".
Denplan come onboard with their support
10th April, 2017
We had an excellent meeting with Denplan last week to discuss setting up the scheme, transferring existing Denplan patients to our practice, and of course welcoming new patients too. We have always found Denplan to be an excellent way of providing comprehensive care, emergency care and dental insurance. We are reassured that:
- There will be no cost incurred in transferring to us.
- The process will be simple. Denplan have offered to spend a few weeks in our practice to help patients with the transfer.
- There will be no break in your cover.
We can complete the paperwork before we open to make sure any transferring patients are covered with us as soon as we’re up and running. This can be done over the phone or by popping into the practice at sessions during the day, evenings and weekends. We will also be inviting private patients to register early.
All registered patients will be offered the opportunity to book appointments prior to opening. We do hope you will come and visit the practice before we are open as we are looking forward to showing you around then!
Publicity statement from our solicitors, Veale Wasbrough Vizards
28th February, 2017
Our solicitors, Veale Wasbrough Vizards have published this article relating to the purchase of our practice, which has subsequently been published by The Dentist and InsiderMedia publications. All good advertising!
Donating our equipment to Dentaid
27th February, 2017
Today we were delighted to welcome Dentaid to the practice. Dentaid are a charity that help provide dentistry around the World, particularly in areas where there may be little or no dental provision. As part of this, they recycle surgery equipment to use abroad. The equipment we purchased with the practice we didn't consider to be suitable for a modern surgery, but it was still functional, well built and useful. We were therefore delighted to be able to help Dentaid who came to remove the 5 dental chairs, lights, X-ray equipment, a variety of dental instruments and a plentiful supply of bacon butties for the journey home!
A lovely reaction on Facebook. Thank you all!
30th January, 2017
CQC, the banks, and the plans ...
29th January, 2017
So, what happens now? The next hurdle is to acquire finance from the banks. We are planning on gutting the building completely, changing the internal walls to improve the layout, replacing completely all the services (electrics, dental pipework, heating etc. etc.) before being in a position to refurbish. That will take several months after the plans are finalised. In the interim period, we have to start the registration process with the Care Quality Commission, which normally takes 3 - 4 months. So when will we be seeing patients again? We think it's prudent to say sometime in summer. It's not possible yet to narrow that down to a date. Stay tuned!
We have just bought the practice!!!
24th January, 2017
We've done it! After a rather protracted purchasing experience, we are in possession of the keys to our new practice, and an exciting future not only for us, but also for your future dental care.
Click on image to enlarge
Completion any day now
18th January, 2017
We are in the final stages of purchasing a practice. The practice is located in Hanham in Victoria Road, and offers 4 surgeries, with ground floor access, in a quiet residential area behind Lidl and Shaunaks Pharmacy. Once we own the practice, we will gut it, reconfigure the internal layout working in close collaboration with Paradigm Dental Practice Designers, before refurbishing and fitting it out with the latest in Dental equipment.
Our current plans are to open in Summer, 2017. We will keep this page, and the mailing list, updated with our progress.
Thank you for your support
It's been fantastic this year.
Thank you for those of you who've found us and sent e-mails, texts, phone calls, messages, shared coffees and offered up testimonials! We have had a fantastic year, spending a fair amount of time in Malaysia where we were able to work with a charity offering dental care to the homeless and less fortunate. There are some pictures online, such as this one on Facebook. Kay's family came over from Malaysia to visit us in London, and we had a fantastic tour of Guy's Hospital where we trained, hence the picture here!
We've been asked what our plans are for next year. Let me reassure you that we will be back working in the area sometime in 2017. On this website come January, you can follow our progress or if you prefer, you can contact us to be kept abreast of our plans. If you would like to be placed on our mailing list, do submit your details in the section on the right.